This Gizmo Guide will help you to reset your Comcast residential modem. You will temporarily loose internet access during this process
Prerequisites: Must have a Comcast Residential Modem
Difficulty Level: Member • Nerd • Platypus
Estimated Time: <10 minutes
Expected Outcome: Your internet connection will be reset and all issues will be fixed
Tools Required: None
Steps to Perform
- Locate your modem
- Familiarize you self with the lights and note which ones are on
- POWER ON, power is applied to the Residential Gateway. OFF when power is off to the Residential Gateway.
- US/DS ON, the Residential Gateway is exchanging data with the cable network. Blinking indicates the downstream scan is in progress.
- ONLINE ON, the Residential Gateway is registered on the network and fully operational. OFF indicates the Residential Gateway has not registered on the network.
- 2.4 GHz ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled.
- 5 GHz ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled.
- TEL1 ON indicates telephony service is enabled. Blinks when line 1 is in use. OFF indicates that phone service for TEL 1 is not enabled.
- TEL2 ON indicates telephony service is enabled. Blinks when line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled.
- BATTERY ON indicates that the battery is charged. Blinking indicates that the battery charge is low. OFF indicates the unit is operating from battery.
- Document the connections in the back
- RESET A momentary pressing (1-2 seconds) of this switch restarts the device. To press this switch, insert a thin object, such as a paper clip, into the RESET port; then press and hold the switch for more than ten seconds to reset all settings to their factory-settings and then restart the device.
- USB (optional for some models) Connects the Residential Gateway to selected devices. For models that support USB, the default is one USB port.
- TEL1 and Alarm/Tel2 RJ-11 telephone ports for connecting telephones, fax machines, and/or an analog home alarm system.
- ETHERNET Four RJ-45 Ethernet ports allow connection to the Ethernet port on your PC or network device.
- MoCA/Cable F-connector connects to your home coax network to provide Cable and MoCA service.
- POWER Connects the Residential Gateway to the AC wall outlet