Hard drives not recoverable through traditional means need expert help to be recovered. Our NNI Preferred Vendors are experts in hard drive data recovery.
Prerequisites: A broken Hard Drive, and confirmation that a vendor is able to complete the work
Difficulty Level: Member • Nerd • Platypus
Estimated Time: 30 Minutes + Vendor time
Expected Outcome: Member's data will be restored
Tools Required: Shipping materials for transportation to the vendor
Steps to Perform
- Member drops off the device containing the broken hard drive
- GTC gets in contact with one of our vendors to confirm that the work can be done
- Member is informed about the plan of action and asked for their approval
- GTC takes the HDD out of the machine and packages it to be sent to the vendor
- As the vendor works, GTC will keep the Member as updated as possible
- Once the HDD is fixed and back at GTC, a member of GTC will reassemble the machine for the Member
- The Member will be informed that their device is ready for pickup
- Member device pickup procedures will be followed to ensure consistency among our protocols