iPad/iPhone Restart & Reset

iPads and iPhones are great devices but every now and again they just kinda get stuck. They don’t want to behave they way they should. Here’s a couple of steps to safely get them going again.

Prerequisites: Familiar with iOS devices.

Difficulty Level: Member • Nerd • Platypus

Estimated Time: 5 minutes

Expected Outcome: Your device should be back to its old self

Tools Required: iPad/iPhone, Fingers, Decent hand-eye coordination, a little Courage

Screen Shot 2020-03-27 at 5.00.45 PM-1Steps to Perform


  1. Begin by pressing the on/off button. The on/off button is located on the top right corner of the iPad.
  2. Continue to hold it until a slider appears at the top of the screen.
  3. Let go of the on/off button.
  4. Move the slider left to right to turn off the iPad (or tap Cancel if you change your mind). This shuts down the iPad.
  5. When the iPad's screen goes dark, the iPad is off.
  6. Restart the iPad by holding down the on/off button until the Apple icon appears. Let go of the button and the iPad will start up again.
Hard Reset
  1. Hold down the home button and on/off buttons at the same time.
    1. If you own an iPhone X or newer, this method will have changed. You can find Apple's new ways of resetting devices here
  2. Continue holding the buttons even after the slider appears on the screen. The screen will eventually go black.
  3. When the Apple logo appears, let go of the buttons and let the iPad start up like normal.


If you’re still having issues, give us a call 865-622-2422 or just stop by the Member Center.