Fix Stuck iPads, iPhones, & iPods

iOS devices are AWESOME until they’re not! Sometimes they just stop working. Sometimes they get stuck. These steps should help in most situations.

Prerequisites: Experience using an iPad, iPhone, iPod

Difficulty Level: Member • Nerd • Platypus

Estimated Time: 15 minutes

Expected Outcome: Working device and happy Member!

Tools Required: iPad, iPhone, iPod; A little patience; A little courage

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Cycle Power

If your iOS device is just acting weird, it’s always good to start with a cycling power. Just hold the sleep/wake button in until it asks if you want to power off or restart.

Hard Restart

If your iOS device is seriously stuck and won’t respond to anything, you can force it to RESTART. Just hold the sleep/wake button and the home button at the same time until you see the apple on the screen...about 30 seconds.

  • Remember that this method works for most Apple devices, but on some newer models there are different methods. Please refer to this article for additional information. 

Still not working??

Schedule some time with your Neighborhood Nerd or swing by the Member Center for additional help!