How to reset password for Office 365 account

For when a user from a business client needs their outlook/office password changed

Prerequisites: Email and Password of Office Administrator account for the Business

Difficulty Level: Member • Nerd • Platypus

Estimated Time: 15 Minutes

Expected Outcome: User is able to get into their Microsoft Office account

Tools Required: An internet browser and connection to the internet

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Steps to Perform 

  1. Sign into the administrator account
  2. Select Admin icon on left side
  3. Select Users drop down and click active users
  4. Select the email that needs reset and then select reset password
  5. Select up to all the checkboxes as needed and click reset password