Call Comcast for a Member

We need to call Comcast on a Member’s behalf many times to help them get the service they pay for. Also, we must call Comcast to troubleshoot issues with service. We also call Comcast to correct billing issues.

Prerequisites: Some prior experience communicating with Comcast

Difficulty Level: Member • Nerd • Platypus

Estimated Time: 30 minutes

Expected Outcome: Service is corrected; Gizmo Cares is added to Account; Issues are fixed

Tools Required: Phone, Internet Access, Account Number, Last 4 SS, Address

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Steps to Perform

  1. Have Address, Phone, Account Number, and Last 4 SS available. Also, let Member know you may require their authorization via phone conference.
  2. Call Comcast Customer Service 800-934-6489
    1. Automated System…
      1. Enter last four of Account Number
      2. Enter zip code
      3. Request - "Agent"..."Service Interruption"
  3. Please add “Gizmo Cares, Inc.” to the Account as an Authorized Account Representative
  4. Member First and Last Name
  5. Member Full Street Address
  6. Comcast Agent: Who am I speaking to? "Leo with Gizmo Cares, Inc." “We would like to add Gizmo Cares, Inc. to the account”
  7. Short hold while Xfinity Rep calls Member to get permission to add us.
    1. Rep returns. Add is confirmed.