Hard Drive Data Recovery for a Member

Hard drives not recoverable through traditional means need expert help to be recovered. Our NNI Preferred Vendors are experts in hard drive data recovery.

Prerequisites: A broken Hard Drive, and confirmation that a vendor is able to complete the work 

Difficulty Level: Member • Nerd • Platypus

Estimated Time: 30 Minutes + Vendor time 

Expected Outcome: Member's data will be restored

Tools Required: Shipping materials for transportation to the vendor

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Steps to Perform 

  1. Member drops off the device containing the broken hard drive
  2. GTC gets in contact with one of our vendors to confirm that the work can be done
  3. Member is informed about the plan of action and asked for their approval
  4. GTC takes the HDD out of the machine and packages it to be sent to the vendor
  5. As the vendor works, GTC will keep the Member as updated as possible
  6. Once the HDD is fixed and back at GTC, a member of GTC will reassemble the machine for the Member
  7. The Member will be informed that their device is ready for pickup
  8. Member device pickup procedures will be followed to ensure consistency among our protocols