Install and configure Carbonite™

Carbonite™ is an online, automatic, continuous backup solution for residential and business use. We have used Carbonite for many years and it has always performed perfectly for recovering from data loss. This Gizmo Guide™ will help you get setup!

Prerequisites: Experience downloading and installing applications

Difficulty Level: Member • Nerd • Platypus

Estimated Time: 30 minutes

Expected Outcome: Your device will have Carbonite installed and Carbonite should begin backing up your files! If you have any issues, please don't hesitate to contact your Account Manager or any Nerd!

Tools Required: Computer, Internet Access, Admin Credentials on Computer, a little Courage.

Steps to take

  • Navigate to the Neighborhood Nerds Carbonite Partner portal - CLICK HERE
  • Select the amount/type of devices you need backed up: One computer; Multiple computers; Computers & Servers

If choosing "One Computer"

    • Select the plan you would like on your device
      • Basic - Unlimited Cloud Backup - $6.00/month
      • Plus - Basic, +external hard drive backups, +auto video backup - $9.34/month
      • Prime - Basic, Plus, +Courier Recovery Service - $12.50/month
    • Select subscription length
      • Longer upfront subscription lengths provide 5% and 10% discounts!
    • Select the number of devices you would like to cover
      • Press the + or - buttons to change number of devices
    • Click Next
    • Create your Carbonite account by inputting your:
      • First name
      • Last name
      • Email
      • Confirm Email
      • Create Password
      • Select your country of residence
      • Check the box and accept Carbonite's terms and conditions
    • Click Next
    • You will now be in your cart. Make sure that your order is correct.
    • Enter your billing address
      • Country of residence
      • Address
      • City
      • Town
      • State
      • Zip code
      • Postal code
      • Phone number
    • Enter your credit/debit card info
      • Name on card
      • Card number
      • Expiration date
      • Security code

If choosing "Multiple Computers"

    • Core - Unlimited Computers, includes 250 Gb Cloud Backup - $24/month
    • Select subscription length
      • Longer upfront subscription lengths provide 5% and 10% discounts!
    • Add additional Gb of storage if desired
      • Press the + or - buttons to add or remove storage
    • Click Next
    • Create your Carbonite account by inputting your:
      • First name
      • Last name
      • Email
      • Confirm Email
      • Create Password
      • Select your country of residence
      • Check the box and accept Carbonite's terms and conditions
    • Click Next
  • You will now be in your cart. Make sure that your order is correct.
    • Enter your billing address
      • Country of residence
      • Address
      • City
      • Town
      • State
      • Zip code
      • Postal code
      • Phone number
  • Enter your credit/debit card info
    • Name on card
    • Card number
    • Expiration date
    • Security code

If choosing "Computers + Servers"

    • Select the plan you would like
      • Power - One server and unlimited computers, 500 Gb cloud backup - $50/month
      • Ultimate - Unlimited servers and computer, 500 Gb cloud backup - $83.34/month
    • Select subscription length
      • Longer upfront subscription lengths provide 5% and 10% discounts!
    • Add additional Gb of storage if desired
      • Press the + or - buttons to add or remove storage
    • Click Next
    • Create your Carbonite account by inputting your:
      • First name
      • Last name
      • Email
      • Confirm Email
      • Create Password
      • Select your country of residence
      • Check the box and accept Carbonite's terms and conditions
    • Click Next
    • You will now be in your cart. Make sure that your order is correct.
      • Enter your billing address
      • Country of residence
      • Address
      • City
      • Town
      • State
      • Zip code
      • Postal code
      • Phone number
    • Enter your credit/debit card info
      • Name on card
      • Card number
      • Expiration date
      • Security code
  • Click Continue
  • You will now see your order review
  • Click Place Order
    • This finalizes the order
  • Your order is now complete!
  • You now decide whether you want to install your Carbonite purchase on the current device or on a different one!

If you are installing Carbonite on your current device

    • On your order confirmation page, click "Install on this Computer"
    • Your device will now download your Carbonite installation
    • Start the installer
    • Allow the program to make changes to your device
    • Follow the installation prompt
    • When prompted to name your device, use the format [Member name - Device brand device type.] (Ex: Jane Doe - HP Laptop)
    • Once Carbonite is installed, it will begin your first backup
    • Allow the backup to complete
      • Make sure you have a stable internet connection
    • Carbonite is now actively backing up your files!

If you are installing Carbonite on another device

    • Navigate to the email account you used to sign up with Carbonite
    • Find the the email from Carbonite outlining your order and reciept
    • Under order details, make sure under Computer Name it says "Not Installed"
    • Click "Install"
    • Your device will now download your Carbonite installation
    • Start the installer
    • Allow the program to make changes to your device
    • Follow the installation prompt
      • When prompted to name your device, use the format [Member name - Device brand device type.] (Ex: Jane Doe - HP Laptop)
    • Once Carbonite is installed, it will begin your first backup
    • Allow the backup to complete
      • Make sure you have a stable internet connection
    • Carbonite is now actively backing up your files!