Laptop Screen Replacement

Process Neighborhood Nerds takes to replace your faulty/broken laptop screen.

---------------------------------------------------------------------------------------------------------------------------

Difficulty Level: Expert

---------------------------------------------------------------------------------------------------------------------------

Should only be attempted by one of our trusted vendors!

---------------------------------------------------------------------------------------------------------------------------

Why This is Needed

The screen will continue to deteriorate until it is unusable.

---------------------------------------------------------------------------------------------------------------------------

Prerequisites

  • Laptop with broken screen

---------------------------------------------------------------------------------------------------------------------------

Information to Gather (Questions)

  • What brand is your laptop?
  • What model is your laptop?
  • What year is your laptop?
  • What happened to your laptop screen?

---------------------------------------------------------------------------------------------------------------------------

Tools Required

  • None, screen replacement will be handled by an NNI trusted vendor.

---------------------------------------------------------------------------------------------------------------------------

Steps to take

  • Member drops off device in Member Center
  • Ticket created.
  • Information from Member and preliminary Nerd discovery on device input into ticket.
    • Create Plan for preferred vendor
    • Review plan with Team Lead/other Nerds
  • NNI Preferred Vendor contacted and supplied with information from discovery.
  • NNI Preferred Vendor orders part for replacement.
  • NNI Preferred Vendor replaces broken screen.
  • NNI Preferred Vendor contacts Neighborhood Nerds when replacement is complete.
  • Nerds pick up laptop with now replaced screen.
  • Nerds update notes in ticket. Review all work done.
  • Nerd contacts Member that device is ready for pickup.
  • Member picks up device, signs drop off sheet.
  • Happy Member!

---------------------------------------------------------------------------------------------------------------------------

Expected Outcomes

Laptop with a replaced and fully functioning screen.

Please share your feedback for this Gizmo Guide with us here.