Backup to NAS before Repair Center work done

This Gizmo Guide explains the process of backup a Mac or Windows PC to the NNI Network Attached Storage (NAS)

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Difficulty Level: Medium

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Estimated time to complete: 15 minutes

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Why This is Needed

We need to cover all bases when working on a Member’s device. Before any work is done on any device, there needs to be a full backup of that device. This way if something were to happen to the device during our work with it, we can restore it. Also, if a Member does not like the changes we’ve made to their device, we can revert the device to its original state without issue.

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Prerequisites

  • Device dropped off by Member that needs work done

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Information to Gather (Questions)

  • Can your device connect to the internet
  • Does your device have an ethernet port

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Tools Required

  • Computer to back up
  • Mouse
  • Keyboard
  • Internet connection
  • NAS backup device

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Steps to take

Preparing the device for backup

  • Take the device to the designated backup bench
  • Take one of the free ethernet cables and connect the device to one of the Ethernet port
  • If there is no Ethernet port on the device, attach one of the Ethernet to USB adapters
  • If no Ethernet cable is available, connect the device to the NNHQ WiFi
  • WiFi is less reliable and much slower than Ethernet when backing up.


Creating a Member profile in our NAS (WD My Cloud EX4)

  • Navigate to the WD NAS portal using its IP address (10.1.10.127)
  • Login as Admin
  • Password is in SimpleSafe
  • Click on users
  • Press the button on the bottom left +
  • Create a username, input name, create 8 digit password, confirm password
  • Input information into SimpleSafe


Backing up a iMac/MacBook

  • Navigate System Preferences > Time Machine > Select Backup Disk
  • Select “Time Machine Backup on WDMyCloudEX4”
  • Select “Use Disk”
  • Click “Connect”
  • You will be prompted for a name and password
  • Enter the Username and Password you set up for the Member
  • Press Connect
  • The Time Machine backup of the Members Mac should start after a countdown of two minutes
  • After the Time Machine backup is complete enter 10.1.10.127 into your browser
  • Log into the Member’s account you created
  • Navigate to Web File Viewer > TimeMachineBackup
  • Select the Time Machine backup of the Member’s device
  • Click the “Move” button
  • Check the box next to the Member’s account file
  • Click OK
  • The file should now be in the Member’s account file


Backing up a Windows PC

  • Open Macrium Reflect Technician
  • Until Macrium Reflect Technician is purchased for MC use, we will use Macrium Reflect Home Free version.
  • Navigate to https://www.macrium.com/reflectfree
  • Click on the download button for Home Use
  • Download and install Macrium Reflect Free
  • Open Macrium Reflect Free and follow the following steps
  • Make sure that the all disks for the PC are selected
  • Do NOT select disks without letters. This will cause the backup to fail.
  • On the top left of the screen select “Image selected disks on this computer”
  • When prompted for destination, enter:
  • \\wdmycloudex4\{username}\
  • The username is the username of the Members backup account in the NAS
  • Click Next
  • Click “Use different account” and input the username and password made in Macrium.
  • Click Next or OK
  • Uncheck “Differential and Incremental” check boxes
  • Set full backups to keep 1 backup
  • Click Next
  • Click Finish
  • Click OK

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Expected Outcomes

Device should be fully backed up in the NAS with the backup being in the proper Member profile. Credentials for the user profile should be stored in SimpleSafe.