Neighborhood Nerds Welcome Guide

This Gizmo Guide exists to help Members, new and existing, know what their Membership gets them, as well as what other things Neighborhood Nerds can do for them!

History of Neighborhood Nerds & Gizmo Cares

Neighborhood Nerds, Inc. was formed in 2011 by Leo Knight and Mark Armstrong. Leo had been running a similar concept as Taking IT Home. Neighborhood Nerds has a simple goal of providing care to our Members. We believe customer service and customer care have all but disappeared in the world and we’re on a mission to correct that oversight. We will, at the very least, resolve it for our Members.

Leo & Mark partnered again in 2017 to build Gizmo Cares, Inc. as a holding company for Neighborhood Nerds, Inc. & many other companies designed to serve the needs of our Members. The goal is to have thousands of Neighborhood Nerds Member Centers all across the globe and supporting Service Centers available to all. Our Members should be able to use Member Centers as they travel, work, and play.

Why is Neighborhood Nerds needed?

There is a wide separation in knowledge between the companies and people who design and build technology and the Consumers who use it. Consumers need help selecting, using, maintaining, and disposing of technology. Most consumers are sold technology they don't necessarily need. Most consumers invest in technology in an effort to be more efficient, entertained, educated, etc. Many times it's the very technology we've invested time and money to acquire that causes us the most stress, delays and pain. 

What is Neighborhood Nerds?

The Nerds work together to serve as the Member's advocate, caretaker, personal shopper, advisor, guide, partner, and friend. It's really the number you call when you don't know who else to call. 

  • Can't watch Ted Lasso? Call the Nerds
  • Can't download your Credit Card transactions into Quicken? Call the Nerds
  • Can't find your cat? Call the Nerds
  • Having issues printing? Call the Nerds
  • Want to see which dog is pooping in your yard? Call the Nerds
  • Need reservations for Mother's Day? Call the Nerds
  • Want to change "cut the cord"? Call the Nerds
  • Think you have a virus? Call the Nerds
  • Need help picking/ordering Christmas presents? Call the Nerds
A Neighborhood Nerds Membership has been referred to as the "ultimate home warranty", "the missing user's manual", "the last help desk", "the best gift we ever gave mom", and many more.

Who are our Members?

Our Members are very special people who have made a conscious decision to pay us and other service providers to handle certain aspects of their lives so they can focus on what’s important to them. They are doctors, lawyers, engineers, artists, teachers, entrepreneurs, and just about every other profession. They are young, old, working, retired, single, married, gay, straight, men, women, and every other category you might find on a census form. The one thing they all have in common is they want the Nerds in their life caring for them.

Membership Plan

Members pay monthly membership dues to have access to the Member Center, Remote Help Nerds, and Inside Nerds. This is unlike anything that’s ever existed. You now have one number to call for any care you require. We’re here to save you time and provide peace of mind.

Why a Membership model?

We want our Members to have unlimited access to the Nerds. We don't want a Member to debate about asking for help because of the cost. It lowers the costs to all Members. The Membership dues allow us to reduce other costs (marketing, advertising, etc.) and focus on delivering care to all of our Members. We're incentivized to make you happy, reduce complexity in your life, reduce your recurring costs, and make technology more transparent. 

What are the Levels of Membership?

The Levels of Membership is a system that allows our Members to pay for what they use. For example, if a Member doesn't require certain services very often, they can choose the Level that best suits their specific needs. Remember that at ANY Level, Members may ask for different services that are not included in their current Level, which just means that they would need to pay for that specific service. Currently there are 4 Levels of Membership: On Demand Client, Remote Help, Member Center, and All Inclusive. 

What are the Benefits of each Level?

With each Level of Membership, there are more services offered and with each one more Peace of Mind for all of your technology needs!

What are the Different Prices of each Level?

With each level there is a monthly fee, as well as a structure for each GCI service

All Inclusive

A recurring fee of $99/month to keep the service active and a one-time $100 fee for an Initial Discovery Visit to allow us to familiarize ourselves with the Member's technology and possible needs. 

GCI Service

Price

Inside Nerds (One-2-One)

Included

Remote Help Nerds (Calling the helpline)

Included

Outside Nerd Visits

Included

Gizmo’s Technology Center (GTC)

$75/hr

Gizmo’s Information Technology (GIT)

$125/hr

Member Center

A recurring fee of $69/month to keep the service active and a one-time $100 fee for an Initial Discovery Visit to allow us to familiarize ourselves with the Member's technology and possible needs. 

GCI Service

Price

Inside Nerds (One-2-One)

Included

Remote Help Nerds (Calling the helpline)

Included

Outside Nerd Visits

$40/hr

Gizmo’s Technology Center (GTC)

$75/hr

Gizmo’s Information Technology (GIT)

$125/hr

Remote Help

A recurring fee of $39/month to keep the service active and a one-time $100 fee for an Initial Discovery Visit to allow us to familiarize ourselves with the Member's technology and possible needs. 

GCI Service

Price

Inside Nerds (One-2-One)

$40/Meeting

Remote Help Nerds (Calling the helpline)

Included

Outside Nerd Visits

$40/hr

Gizmo’s Technology Center (GTC)

$75/hr

Gizmo’s Information Technology (GIT)

$125/hr

 

On Demand Client Pricing


A recurring fee of $1/month to keep the service active

GCI Service

Price

Inside Nerds (One-2-One)

$80/hr

Remote Help Nerds (Calling the helpline)

$80/hr

Outside Nerd Visits

$80/hr

Gizmo’s Technology Center (GTC)

$150/hr

Gizmo’s Information Technology (GIT)

$250/hr

Purchasing

We spend a lot of time researching solutions for Members. We select the best software, hardware, services, etc. We submit our plans as Gizmo Recommendations and review them in detail prior to spending any money on behalf of the Member. After the Review and Acceptance by the Member, we move forward with making purchases. If we purchase using our capital, we markup the purchase to cover our costs. We are not attempting to make money in this endeavour, we just want to recoup our costs. When you signed up you agreed to a few terms and conditions and they can always be found on our website in the legal section.

Benefits of Membership

There are so many benefits of Membership, it’s difficult for us to list them all. Here are a few of the big benefits of Membership for all Members, business and residential. There are many, many more.

Member Center Access

  • Think a mix of Apple Store, Coffee Shop, Neighborhood Bar
  • Address: 1202 Kenesaw Ave, Knoxville, TN 37919
  • Hours: 10:00 am to 6:00 pm Mon-Sat 

Remote Help Nerds

  • Your Help Desk for EVERYTHING
  • Need help with some tech? Computer, Tablet, Phone, TV, Dog Collar, Game Console, Instant Pot, Etc.
  • Need help with anything else? Reservations, Handyman, Uber/Lyft, Tickets to an Event, Etc. 
  • Missing a user's manual, instruction book, recipe, etc.?
  • Just want to talk? Need a regular call setup? Need help with a conference call? Need a video call?
  • Members have unlimited access via a special number and email

Inside Nerds

  • Drop by the Member Center for some help
  • Need some face-to-face time? Need to drop-off or pick-up?
  • Need help with homework? Need another set of hands? 
  • Need someone to type while you talk? Need a hands-on demo?
  • Members have unlimited access to the Member Center and the Inside Nerds who live there

Access to all GCI Products/Services

  • Need a Nerd to come to your house?
  • Need help with WiFi?
  • Need help with your Audio/Video?
  • Need a TV mounted? A camera installed? A ring doorbell installed?
  • Need help moving a chair or some furniture?
  • Need someone to go over and let the dog out or back in if it's raining?
  • Need help with bookkeeping or taxes?
  • Need help with setting up technology at your office?
  • Need help with your website?
  • Uber/Lyft too expensive on game day? Get a Nerd.
  • Need help setting up your tailgate? Get a Nerd.

For about $3/day, you have all of this and MORE!!!

How to get help

  1. Visit your Member Center - 1202 Kenesaw Ave, Knoxville, TN 37919
  2. Phone:  865-622-2422
  3. Emailhelp@gizmocaresinc.com
  4. Websitehttp://NeighborhoodNerds.com
  5. Facebookhttps://www.facebook.com/NeighborNerd/ 
  6. Hours of Operations: 10:00 AM - 6:00 PM M-Sa

Who are your Nerds

All of your Nerds are very special and unique. They truly believe in Service above Self and live that philosophy at all times. Our hiring process is rigorous and looks for many traits of a platypus. They are empathetic to our Members’ needs, wants, and desires. Your Nerds are always on your side and are tenacious about providing you solutions. Your Nerds are incredible advocates for you when dealing with others. They will defend you even if it costs us the relationship with the Vendor or costs us money. We are on your side 100% of the time!

Nerds are patient, Nerds are kind. Nerds do not envy, Nerds do not boast, Nerds are not proud. Nerds do not dishonor others, Nerds are not self-seeking, Nerds are not easily angered, Nerds keep no record of wrongs. Nerds do not delight in evil but rejoice in the truth. Nerds always protect, always trust, always hope, always persevere.

Each Member Center has one Account Manager who’s responsible for making sure every Member is as happy and satisfied as possible with their Membership! Think of them as your Inside Sales Person and Representative to the rest of our organization. 

Each Member Center has multiple Remote Help Nerds who answer the phones, provide remote support, check voicemails (and respond), check the help@gizmocaresinc.com email (and respond), monitor our web chat bot, and our text service (you can always text 865-622-2422). 

Each Member Center has multiple Inside Nerds to help when Members walk into the Member Center with any Request. The Inside Nerds make sure the Member Center is always clean and ready for Members to use. Inside Nerds meet with Members for One-to-Ones™ and are always ready on time in a Gizmo™ state of Mind! Inside Nerds are also available to collect any devices you may want to drop off for Gizmo’s Technology Center for repairs, upgrades, updates, etc. Inside Nerds will also help you schedule other resources as necessary.

Each Member Center has multiple Outside Nerds to help at your home or office. Outside Nerds provide our Nerd Visit™ service and always arrive on time in a Gizmo™ state of mind!

Each Member Center has a Manager who serves as the personnel manager of the local team. The Manager is responsible for guidance, instruction, and discipline of the local personnel. 

All of the Member Centers in an area are supported by a Gizmo’s Technology Center. GTC provides purchasing/receiving, setup, staging, testing, repairs, upgrades, maintenance for all Member Requests and internal Requests. 

An area Sales Manager is also assigned to multiple Member Centers to guide outside sales efforts. They are responsible for growing Membership of all Divisions. 

Here’s a link to the Sequoyah Hills Member Center Team!

Why Neighborhood Nerds is different

  1. Technology product companies are always marketing, advertising, and selling their products to consumers. They don’t invest time to get to know you, your goals, your dreams. They have something to sell and will attempt to convince you it’s a good fit.
  2. Technical Support companies make money when your stuff doesn’t work. They have a model of “Break/Fix” and are always worried about “Billable Hours”. They are not aligned with you and your best interests.
  3. Neighborhood Nerds™ cares about you, your goals, your dreams. We get to know you first and then make recommendations that best fit your needs, wants, desires. We use a Membership model because we believe it takes time to get to know you, technology is always changing, and we’re not just here for your problems. There are many benefits to Membership.

How do we do it?

We believe there are many talented technical support people in the world and no shortage of technical devices, services, and software to do what you want to do. We believe the issue is there is no one on your side as your advocate, advisor, counselor, protector, or concierge. We believe that, for this to work, we must get to know you, your goals, your dreams, your desires, your concerns, your limitations, and your budget, so that we can design a custom plan to serve you.

All of our Nerds and Teams work in perfect harmony to serve our Members’ needs and wants. They do this by following a simple system we’ve developed called Gizmo’s Circle of Care. We have 6 simple steps that we repeat from day 1 to day 43,800 with every Member.

  1. Discover opportunities to serve. We must discover, since our Members don’t always know how to ask for what they need. Members “don’t know what they don’t know”. Making it nearly impossible for Members to ask for what they need. So, how do you discover? You explore. You ask questions. You get involved. You engage. You document.
  2. Plan the solutions for the needs we discover.  Nerds work together to research software, hardware, services, etc. that will exceed the Members’ needs! Nerds not only get costs together for the solution, they also estimate the impact of time, labor, aggravation, etc. 
  3. Review the solution with other Nerds and the Member. Review for expectations, budget, schedule, and more. We never want to surprise our Members with costs, schedule changes, etc. We need to be on the same page with the Member at all times.
  4. Implement the solution and exceed the Members’ expectations! This is the step where we install, setup, configure, adjust, test, and ensure happiness!
  5. Educate the Nerds, Member, Company, and even the Public, on this incredible solution we have  just provided. We want to make sure both Nerds and the Member understand everything about the new solution we just put into service. This is so that everyone can help support the Member perfectly.
  6. Maintain the new solution we just implemented. We need manuals, documents, guides, etc. to help us maintain this new solution for the Member. Any Nerd should be able to quickly find the information needed and support the Member at any time.

 

This cycle continues for as long as you’re a Member. We constantly gather information, help you make plans, review, implement, educate, and support you in all that you do. Think about having someone you can call for any question, concern, or need. Your Nerds are your first line of defense for everything. If we can’t do it, we’ll find you a resource who can and also manage them so you don’t have to worry about it.

Member Request Examples

Our requests come in all shapes and sizes. Some are discovered by our Engage Team. Some are articulated by a Member without any guidance. Some are created on behalf of the Member as we consider their needs.

Residential Examples

  • “My dog is lost, can you help?”
  • “My daughter lost her phone, can you please find it?
  • “Fax this contract for me”
  • “I need an uber or lyft but I am uncomfortable doing it myself. Can you help?”
  • “My computer is running slow…please make it faster”
  • “Program my universal remote”
  • “Please upgrade my mac to macOS High Sierra”
  • “Research the best Internet/Cable TV/Phone package and send me a report”
  • “Call Comcast and get my bill corrected”
  • “Fix my email…it says I can’t connect”
  • “Help me print my tickets to Sunday’s event”
  • “Move my contacts from Google to iCloud”
  • “Teach me how to do a mail merge for address labels”
  • “Please buy a new voice recorder, create some quick instructions, and drop it off at my house”

Business Examples

  • Design our Employee Onboarding System
  • Build an E-Training solution for our Employees and Vendors
  • Find a Video Conference System for our office
  • Review our Service Contracts
  • Recommend a better phone service
  •  Find a Social Media Expert to help us
  • Make 36″ x 48″ prints of this file
  • Convert a PDF to DOC
  • Find an e-signature solution
  • Build a website and teach us how to maintain it
  • Improve our WiFi connectivity
  • Recommend indoor digital signage
  • Find an Allen-Bradley PLC programmer
  • Manage development of our App
  • Research a better payroll system
  • Find an Admin Assistant
  • Move our office to a new location
  • Setup an ERM solution
  • Deliver snacks and drinks for our meeting
  • Bring projector and screen to our office
  • Use drone to get aerial video of our building 
  • Help us maintain compliance